When I had to go through all my supervisory training a few years ago, we were told that the discipline part of the job should focus on judging what the person said or did, not the person.
The is the gist of the video, albeit in a more entertaining way.
By the way, whichever conversation you're having...keep the hands down.
"Sit back and watch the Redskins.
SOMETHING MAGICAL IS ABOUT TO BEGIN!"
JPFair- A fan's fan. RIP, brother