The-Hogs.net - Washington Football Discussion, Redskins to Commanders Era

Today's Washington Post story, based on issues from a "handful" of people and identifying only one fan from among the more than 4,000 who bought new seats, accepted the premise that ticketholders had been somehow misled. That despite reporter Jason La Canfora's possession of the three computer-generated views of the seating areas that were provided in advance to all who sought to purchase the seats, team spokesman Karl Swanson said.
The Post also failed to point out that the co-author of the story, Thomas Heath, visited the stadium on August 10. His resulting August 11 story correctly quoted Swanson that "we made full disclosure and told people to come look at the seats and see if you want them." That is why the seat assignment process took more than two months.

Over the eight-week period, hundreds and hundreds of account holders visited the seats. Those who could not come received computerized drawings of the seating areas.

During a conversation with La Canfora prior to publication of the current story, the Redskins noted that any dissatisfied fan should contact the ticket office to discuss their options. It was noted that the Redskins have several different ways the team might address fan desires. Among those options is refunding the fan's payment for the seats, an option that to date no fan has chosen to accept.

Surprisingly, The Washington Post newspaper is in fact the single-largest general admission ticket holder at FedExField, with more than 200 prime lower bowl seats under one discreet account.

General admission seats are intended for the individual fan. Each account is limited to six seats, and there are more than 100,000 households on the wait list hoping to purchase general admission seats.

"Since general admission is designed to benefit the individual fan, not major corporations, having secretly garnered more than 200 of the best lower bowl seats, isn't it time for the Washington Post to recognize the needs of the individual fan?" said Mitch Gershman, senior vice president in charge of the team's ticket office.

JansenFan wrote:That is pretty ridiculous. Kudos to the Redskins for blocking the kick to the groin and coming back with a roundhouse to the face.

mdl70 wrote:

JansenFan wrote:That is pretty ridiculous. Kudos to the Redskins for blocking the kick to the groin and coming back with a roundhouse to the face.

It was my dad who was quoted in the Post. The response the Redskins gave is complete B.S., at least in our case.

1. He was never offered to view the seats, even when he specifically asked.
2. He was assured he would have a clear view of the field with the exception of a small corner in the endzone to our right.
3. When he spoke to the ticket office the Monday after the Carolina game, he was told there would be no refund issued and they would call back with options. The options were to purchase dream, lodge, or club seats. He again asked for a refund for the season and a seat relocation. He was told they could not do either.

He doesn't want to get more than he paid for out of this, all he wants are the seats he was assured he was purchasing: Clear view of the field with a small corner of the endzone blocked. If he can't get that, he wants to be moved so he can see the field rather than us sitting behind a concrete column for the entire game.

I have spoken with one of the fans who didn't want to be quoted in the paper. He was promised the same view we were, as were the people sitting behind us at the Carolina game. The Redskins disclosure on these seats is not what they are making it out to be.

JansenFan wrote:Hey mdl70, welcome to the board. Thanks for speaking up! I didn't read thoroughly enough, as I thought this was the Post recanting it's story. Had I been paying attention and noticed that it was posted by redskins.com, I would have had the complete opposite reaction. They are the mouthpiece of the team, and as such I take their words with a grain of salt.

I wish you and your father luck on getting this resolved. Hope to meet you guys at the official theHogs.net tailgating party this season.

mdl70 wrote:

JansenFan wrote:Hey mdl70, welcome to the board. Thanks for speaking up! I didn't read thoroughly enough, as I thought this was the Post recanting it's story. Had I been paying attention and noticed that it was posted by redskins.com, I would have had the complete opposite reaction. They are the mouthpiece of the team, and as such I take their words with a grain of salt.

I wish you and your father luck on getting this resolved. Hope to meet you guys at the official theHogs.net tailgating party this season.

No worries. Hopefully I didn't sound like I was trying to bash you publically for that comment. Your post was the last one in the thread and that's the one I responded to. I was just pointing out some of the spin the Redskins were putting in their respose.

mdl70 wrote:Hmmm. Any way to get a photo uploaded to this website? I have a picture of the "view" from our seats in case you want to see what the ticket office calls "one corner of the far endzone obstructed".

cvillehog wrote:Man! I wonder who the Post is giving those tickets to. My sister works there and she said she had no idea the Post even had tickets!

SonnyJ wrote:where are your seats located(row and seats)? I am in the same boat, although I won't see my seats until the first reg season game.

Just trying to figure out how bad my view will be. Looks from the pictures I have seen that the column is in the center of the sections. What row and seats are really bad?

JansenFan wrote:Did you upgrade or were these offered to you from the waiting list?

mdl70 wrote:Here's the image from our "upgraded" seats.

cvillehog wrote:

mdl70 wrote:Here's the image from our "upgraded" seats.

Did the woman in the Green jersey have to sit like that the whole game just to see?